Denzzy Shipping Policy
Last updated: 07 Feb 2026
1. Order Processing
All orders are processed within 10 business days (excluding weekends and public holidays) after you receive your order confirmation email. You’ll get another notification once your order has shipped.
During busy periods or holidays, processing may take slightly longer. If there is a significant delay, we will contact you via email.
2. Shipping Rates & Delivery Estimates
We currently ship all orders using Royal Mail.
United Kingdom & Ireland
Service Estimated Delivery Time Cost
Royal Mail Tracked 48 2 - 4 business days £3.55
Royal Mail Tracked 24 1 - 2 business days £4.45
United States, Canada, Australia and New Zealand
Service Estimated Delivery Time Cost
Royal Mail Tracked 5 - 7 business days £15.00
Delivery times are estimates and may vary due to external factors such as postal strikes, severe weather, or customs delays.
3. Shipping Locations
We currently ship to:
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UK & Ireland
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United States, Canada, Australia and New Zealand
If your country is outside of these locations, please contact us at denzzydogdesigns@gmail.com — we may be able to arrange a custom shipment.
4. Free Shipping
We offer free standard UK shipping on orders over £50 (after discounts, before tax).
This will be applied automatically at checkout when your order qualifies.
5. Order Tracking
Once your order ships, you’ll receive an email with tracking information (if applicable).
You can track your parcel directly on the Royal Mail Tracking website.
6. Customs, Duties, and Taxes
For international orders, Denzzy is not responsible for any customs fees, import duties, or taxes applied to your order.
All charges imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and customs fees).
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Customers outside UK may pay import VAT
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Charges vary by country
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Buyer responsible for customs fees
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Refused parcels may incur return shipping costs
7. Missing, Lost, or Damaged Packages
If your package is delayed, lost, or arrives damaged:
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Contact Royal Mail first with your tracking number.
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If unresolved, email us at denzzydogdesigns@gmail.com with your order number — we’ll help however we can.
Please note: Denzzy is not responsible for packages once they have been marked as delivered by Royal Mail.
8. Incorrect Shipping Information
Please double-check your shipping address at checkout.
If an incorrect address is entered and the order ships to that address, we cannot guarantee replacement or refund.
If you notice an error, contact us at denzzydogdesigns@gmail.com within 12 hours of placing your order.
9. Returns & Exchanges
For information on returns and exchanges, please refer to our Return Policy.
10. Contact Us
If you have any questions about your order or our shipping practices, please contact us: denzzydogdesigns@gmail.com